Manage your reservation!



By connecting to your customer account you can :

  • Modify dates and times,
  • Modify your license plate, flight number and passengers number,
  • Cancel or modify your booking,
  • Modify your payment details,
  • Find your invoice and/or change the information on the invoice,
  • Find your personal details.



Frequently Asked Questions


Cancellation is free at Onepark!

To cancel your booking, it is very simple: from the website or mobile: onepark.co, go to your customer space and then select "My bookings" and only click on "Cancel".

You will receive an email of confirmation of cancellation in your mailbox and full refund within 3-4 business days

It is important to note that we can not cancel the booking for you.

The cancellation is free if your cancellation occurs within the cancellation deadlines imposed by the car park. You will of couse be refunded on the payment method associated with your Onepark account.

An invoice is automatically generated at the end of each parking . The invoice is available in the mail of the end of booking as well as in your Onepark customer space, section "My Invoices".

To change your contact information, go to your customer space, under "My Account". Once your details have been changed, please send us an e-mail so that we can generate an invoice with the correct wording.  

 

To change dates and/or time of your booking follow the instructions below: 

Click on “Modify or Cancel your booking” on your email confirmation. Then click on “Modify dates”.

After selecting the new dates, click on “Check availabilities”. 

Then, you just have to validate the new dates. 

You can modify the dates and/or time of your booking by logging into your customer space, on “My bookings”. The instructions to be followed are the same.

By modifying a booking, a new booking is created. Therefore, your first booking will be cancelled and reimbursed within 3 working days. 

 

To modify:

    • the model
    • the license plate of your vehicle
    • your flight number number of passengers

It's very simple: go to your customer space, select the "My bookings" section and click on the "Modify" button.


Any question about our service or your booking? You will find your answers here Help centre.

Haven't found your answer? Please, contact our Customer Service via the form below:





By phone: 01 80 88 96 49
Service clients ouvert du lun. au ven. de 09h00 à 13h00 et de 14h00 à 19h00.
Search