Help Center
From your Onepark personal account, you will be able to:
- Modify your dates and times of booking
- Modify your license plate, flight and passenger number
- Cancel or modify your booking
- Modify your payment information
- Download your invoices
- Find all your personal details
First steps on Onepark
- Onepark in one word
- How do I book on the site?
- Where can I find the car park information that interests me?
- What prices does Onepark offer?
- What kind of parking do you offer?
- Do you offer, in addition to car parks, shuttle services or valet parking? (Close to airports and train stations)
- How to report an issue or ask for information ?
- How are the vehicles classified?
- You hold an ALL card - Accor Live Limitless
All about booking
- How to book a parking space?
- How long can I book in advance ?
- Can I choose the length of the reservation?
- What is the confirmation mail for?
- I lost confirmation mail. What to do ?
- Can the reservation be changed as part of an overrun?
- Where can I find the status of the booking?
- How do I cancel a booking?
- Do I have to pay booking fees?
- Can we book for several vehicles?
All you need to know about service fees
- Why does Onepark charge service fees?
- Where are the service fees displayed on the website?
- If I need to modify my reservation, do I have to pay the service fees again?
- If the reservation is canceled, will the service fees be refunded?
- Offering service fees, as part of Onepark commercial gesture, is it possible to combine this offer with other promotional codes?
You did not find the answer to your question? contact us!